Steps to Purchasing A Home Elevator

Contact Charleston Home Elevators today and tell our team about your job.

You’ll get a call and an email from our team to answer any questions that you have about price, products, or the Charleston Home Elevators team.

We’ll get the information we need about your job to help you make an informed purchasing decision and put together a quick quote.

When you’re ready to move forward with your order, a friendly member of our sales and support team will contact you.

You’ll be sent a purchase contract to review with all the details of your order including your product, standard features, special features and upgrades, warranty period, total price and terms & conditions.

In addition, we'll send you a packet of drawings and pictures describing all of the necessary requirements for your elevator shaft.

Just sign and send back your agreement and this step is complete.

Along with your contract, you’ll need to submit a deposit to secure your purchase. Once your deposit is processed, the CHE team will begin to fabricate your home elevator unit.

While your elevator is being built, the Charleston Home Elevators production team will also send you a list of Pre-Installation Checklists and measurement forms.

You, or your contractor, can utilize these forms to ensure that your elevator shaft is properly constructed and prepared for installation. Simply fill out each of the forms completely and return them to the CHE office.

Our team is available to help with any questions or measurements along the way.

Utilizing the information provided in your Pre-Installation Forms, the CHE office will prepare and send you an equipment invoice. Once the full payment for your product is made, our production team will get your installation scheduled with one of our Installation Professionals.

All CHE installers are certified professionals and work exclusively with our customers. Installation time may vary depending the installer, and whether it's an existing home or new construction.

On your scheduled installation day, our certified installers will arrive at your home with all of your custom elevator equipment. They will work promptly and efficiently to get your new elevator installed. When they complete the installation, they will walk you through everything that you need to know about operating and maintaining your new home Elevator; happliy answering any questions that you might have. Once they finish answering all of your questions, you can give them your final payment for the installation costs.